Secondary Sales and Technology Support Coordinator
Cengage Learning, publisher and distributor of award-winning innovative textbook and technology products for the Secondary market, is seeking a Secondary Sales and Technology Support Coordinator to be a key player in our continuing commitment to providing quality service and support.
Reporting to the Sales Manager, the successful candidate will provide technical and sales support to our internal and external customers nationally.
Key responsibilities include:
• Magellan Database maintenance
• Provide licensing for resources in electronic format
• Coordinate state and national association affiliations and major sales conference
• Assist and support sales reps with all major external conference requirements
• Providing post-sales support to customers
• Provide technical support for both internal and external customers
• Building relationships with internal and external customers
• Coordinate all aspects of Secondary Custom Publishing
The successful applicant will have:
• Excellent knowledge of Secondary sales market
• Background in customer service, help desk or technical support would be highly regarded
• Technical know how
• Highly developed communication skills, both written and verbal
• Strong presentation and training skills
• The ability to establish and maintain effective relationships
• Strong organisational and project planning skills
• Analytical and problem solving skills
• The ability to prioritise
We are looking for a self-starter with a willingness to help and support our customers. Salary will be commensurate with experience. A detailed job description is available for interested candidates.
Applications in writing, quoting reference no. STSC61312 should be submitted to the Human Resources Manager via email aust.employment@cengage.com by Friday 24 February 2012
Customer Service Officer
(Melbourne-based)
Cengage Learning publishes innovative textbook and technology solutions for School, Higher Education, Vocational and Professional and ELT educational sectors in Australia and New Zealand. We are seeking to appoint an enthusiastic Customer Service Officer for our Melbourne customer service centre.
This is a full time position that requires a dedicated team member who is totally customer service focused, enjoys liaising with customers over the phone, is computer literate and has a friendly but confident manner.
Your responsibilities will include:
• Providing outstanding customer service;
• Answering inbound calls;
• Working closely with our dedicated Operations team;
• Maintaining a close working relationship with our customers.
You must be able to demonstrate:
• Excellent communication skills;
• Experience in a similar environment;
• Excellent telephone manner;
• Strong customer service skills;
• Attention to detail;
• Excellent organisational skills;
• The ability to work independently and as part of the team.
The position operates on a 37.5 hour week rostered between the hours of 7.00am to 5.00pm, Monday to Friday, when the customer service centre is operational.
A detailed job description is available for interested candidates.
Previous applicants need not apply.
Applications in writing, quoting reference number CSO0612 should be submitted to the Human Resources Manager via email aust.employment@cengage.com by Wednesday 7 March, 2012.
Educational Sales Representative
Higher Education - NSW
Cengage Learning Australia, is a leading international Higher Education Publisher.
The position entails meeting with academics and bookshop personnel at selected universities throughout New Sales Wales to promote Cengage Learning’s educational solutions. This position is based in Sydney.
We are looking for someone who has the following skills and attributes:
• Proven ability to form great working relationships with key decision makers, resulting in new business opportunities
• Ability to demonstrate digital technologies
• Customer focus
• Self-motivated and highly organised
• Proactive and autonomous approach
• Solutions oriented
• Strong oral and written communication skills
Experience in face to face selling in the education sector will be highly regarded. A tertiary qualification and current driver’s license are essential.
Industry leading remuneration package including base salary, superannuation, fantastic bonus scheme, car allowance or company vehicle is provided. A state-of-the-art notebook computer and mobile phone are supplied. A detailed job description is available for interested candidates.
Applications quoting reference number SRHE1412 to be forwarded to the Human Resources Manager via email aust.employment@cengage.com by Friday 2 March 2012.
